All sales are final
Every LUVZ order is final. We don’t accept returns or exchanges once an order has been placed, including for a change of mind. Our balaclavas are one size and the fit and colour shift are described on each product page, so please read them before you order.
This keeps our small drops possible and our prices where they are.
Our delivery guarantee
If your order doesn’t arrive, we make it right. Once we’ve confirmed the parcel was lost or never delivered, we will either refund your order or ship a replacement at no extra cost to you.
How to report a missing order
- Check your tracking link — delivery windows are on our shipping policy.
- If the window has passed and your parcel hasn’t arrived, email paragonventures.xxx1@gmail.com with your order number.
- We check the parcel with the carrier and come back to you with a refund or a replacement.
How refunds are paid
Refunds go back to the payment method you used at checkout. Once we’ve issued it, the time it takes to show on your statement depends on your bank or payment provider.
Pre-orders
Pre-order items ship once they’re available and we email you updates and tracking along the way. The delivery guarantee applies to pre-orders the same way once they’ve been dispatched.
Questions
Anything unclear, or something wrong with your order? Email paragonventures.xxx1@gmail.com or use our contact form.